FAQ

Timelines

General.  All of our jewelry is handmade to order. This means that once we've received your order, we still need time to make it! :) Please allow us 5-10 business days for our processes. Once shipped, your order should take 2-5 days to get to you, depending on the shipping method selected at checkout. If you need something outside of these general timeframes, please get in touch before ordering. We will work with you if at all possible! 

Holiday. We aim to meet our general timelines, but please be gracious as our turn around times may likely increase. The postal service will also experience extended delivery timeframes.

Shipping

All orders ship via USPS, First-Class Mail or Priority Mail, unless otherwise selected at checkout. Tracking and delivery confirmation are included. You will find your tracking number in the shipment notification email. Once you have a tracking number, you may check the status anytime here. Occasionally the USPS tracking system does not update, but please don't panic. If you got an email from us, it's on the way!

* Please note Co. Kind is not responsible for any lost or stolen packages. This can happen, so please make sure your address is accurate and secure. All shipping costs and delivery times are based on the options selected at checkout. Stated delivery timeframes apply only after an order has left our studio. 

Additional Services

Lost an earring?  It's a huge bummer to loose an earring, but it does happen. For all wood designs, we happily offer half price on a brand new pair. Use the code: EARRINGHALF at checkout. 

For all other earrings styles, we offer 25% off a new pair. There are too many factors involved to make just one. Email us for a code!

Necklace Length Remake.  If you ordered the wrong length and would like us to fix it, we do offer this service for a base fee of $10, plus any additional chain costs associated. (Each design will vary and not all necklaces can be modified.) Shipping costs are the responsibility of the customer.

*Email all requests to care@companykind.com with your order number included.

Will my order look like the photo?

Wood Jewelry.  Often times your piece may be similar, but it also may be a completely different palette. Each order is made in line with the options selected, but all product images are of past orders. We try to shoot for similar, but we use what we have in stock at the time of your order. For help on wood shades and ordering, just reach out!

*Please be advised: Variations in wood tone and burn shade are to be expected.