FAQ

Timelines

General.  All of our jewelry is handmade to order. This means that once we've received your order, we still need time to make it. Please allow us 5-7 business days minimum for our processes. Once shipped, your order should take 2-5 shipping days to get to you, sometimes longer depending on your chosen shipping method. If you need something outside of these general timeframes, please text before ordering. We will work with you if at all possible! 

Exception.  All of our curated goods (handmade by other makers) are all ready to ship! You can expect a shipment notification within 1-2 business days if ordered separately (not in combination with any of our handmade to order items). 

*Please be gracious during our busy seasons, as these turn around times may likely increase. 

Shipping

All orders ship via USPS, First-Class Mail or Priority Mail, unless otherwise selected at checkout. Tracking and delivery confirmation are included. You will find your tracking number in the shipment notification email. Once you have a tracking number, you may check the status anytime here. Occasionally the USPS tracking system does not update, but please don't panic. If you got an email from us, it's on the way!

* Please note Co. Kind is not responsible for any lost or stolen packages. This can happen, so please make sure your address is accurate and secure. All shipping costs and delivery times are based on the options selected at checkout. Stated delivery timeframes apply only after an order has left our studio. 

Additional Services

Lost an earring?  It's a huge bummer to loose an earring, but it does happen. For all wood designs, we happily offer half price on a brand new pair. Use the code: EARRINGHALF at checkout. 

For all other earrings styles, we offer 25% off a new pair. There are too many factors involved to make just one. Email us for a code!

Necklace Engraving.  We offer engraving on select wood necklaces. This service is offered at the time of purchase, within the product page and applies once per necklace. There is not a specific font limit; if it fits, we're happy to do it. 

Necklace Length Remake.  If you ordered the wrong length and would like us to fix it, we do offer this service for a base fee of $10, plus any additional chain costs associated. (Each design will vary and not all necklaces can be modified.) Shipping costs are the responsibility of the customer.

*Email all requests to ckteam@companykind.com with your order number included.

Will my order look like the photo?

Wood Jewelry.  Often times your piece may be similar, but it also may be a completely different palette. Each order is made in line with the options selected, but all product images are of past orders. We try to shoot for similar, but we use what we have in stock at the time of your order. For help on wood shades and ordering, just reach out!

*Please be advised: Variations in wood tone and burn shade are to be expected.